h444 Privacy Policy
At h444, your personal information is kept with the highest level of security. In this policy, we clearly explain what information is collected, why it is collected, and how it is kept safe.
1. Introduction & Scope
1.1 Purpose of This Policy
h444 ("we", "our", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy provides a detailed description of how the personal information collected while using our website h444.mom is processed, stored, and protected.
By using our services, you are considered to have consented to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
1.2 Who This Policy Applies To
This policy applies to anyone who has registered with h444, visited our website, or used any of our services. Only individuals aged 21 or older may use our services.
2. What Information We Collect
2.1 Information You Provide Directly
Information you voluntarily provide when creating and managing your account:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport details (for KYC verification)
- Payment details — such as bKash, Nagad, Rocket, or Upay account numbers or bank account information
- Login credentials (username and password — stored in encrypted form)
2.2 Automatically Collected Information
When you use our website, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited on the website and time spent
- Information collected through cookies and similar tracking technologies
- Gaming history, betting, and transaction records
2.3 Information Received from Third Parties
For fraud prevention and identity verification purposes, we may collect information from trusted third-party providers. This information is used solely for legal and security purposes and is stored as part of your account profile.
3. How Your Information Is Used
3.1 For Providing Services
h444 uses your information for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
- Providing bonuses, promotions, and VIP benefits
- Managing customer service and technical support
- Responding to support requests via live chat and email
3.2 For Security and Legal Compliance
- Detecting and preventing fraudulent activity
- Complying with Anti-Money Laundering (AML) policies
- Ensuring user age verification
- Implementing responsible gaming policies
- Fulfilling legal obligations and resolving disputes
3.3 For Service Improvement and Communication
- Analyzing and improving the user experience
- Personalized game recommendations and promotional offers
- Sending important account updates and notifications
- Monitoring overall platform performance
4. Sharing & Disclosure of Information
4.1 When Information Is Shared
h444 never sells, rents, or commercially distributes your personal information to third parties. However, limited information may be shared in the following circumstances:
- Service Provider Partners: With trusted partners for payment processing, identity verification, and technology services — only within the scope of their specific tasks.
- Legal Requirements: To respond to court orders or lawful requests from government or regulatory authorities.
- Security Protection: To investigate and prevent fraud, money laundering, or any other illegal activity.
- Business Transfers: In the event of a merger or acquisition — you will be notified in advance.
4.2 Information with Game Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers may access limited technical data (such as session data) to operate their software on our platform. They do not receive your financial or identity information.
5. Cookies & Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. h444 uses cookies for the following reasons:
- Essential Cookies: To maintain login sessions and ensure security — without these, the website will not function properly.
- Functional Cookies: To remember your preferences and settings (such as language selection).
- Analytics Cookies: To understand website traffic and user behavior, which helps improve service quality.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of our platform to not work properly.
6. Data Retention & Security
6.1 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be kept for the applicable legal period for purposes of legal obligations, dispute resolution, or fraud prevention. Financial transaction records are kept for a particularly extended period.
6.2 Data Security Measures
h444 uses industry-standard technology to protect your information:
- SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Password Encryption: Your password is stored using a strong hashing algorithm.
- Access Controls: Only authorized personnel may access your information, and only as required for their specific role.
- Security Monitoring: Systems are monitored around the clock to detect suspicious activity.
- Firewall & DDoS Protection: To protect against cyberattacks at the infrastructure level.
6.3 In the Event of a Data Breach
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary corrective actions. We will cooperate with legal authorities to mitigate the risk.
7. Your Rights & Controls
7.1 Accessing and Correcting Your Information
You can view and update your stored information at any time by logging into your h444 account. If any information appears incorrect or incomplete, you can correct it directly from account settings or through our support team.
7.2 Requesting Deletion of Your Information
You may request deletion of your personal information after closing your account. However, we may be required to retain certain information for a specified period due to legal obligations or ongoing disputes. For full details, contact us at [email protected].
7.3 Opting Out of Marketing Communications
You can stop receiving promotional emails or notifications at any time — from account settings or via the "Unsubscribe" option at the bottom of each email. Transaction and security notifications cannot be turned off, as they are an essential part of the service.
7.4 Data Portability
You may request a copy of the information stored in your account. Such requests must be sent to our support team by email. After verification, the required information will be provided to you within a set timeframe.
8. Protection of Minors
8.1 Age Restrictions
h444's services are strictly for individuals aged 21 or older. We do not intentionally collect any personal information from minors. An age verification process is followed at the time of registration.
If you believe a minor is using our platform, please notify us immediately at [email protected]. We will investigate the relevant account and take the necessary action.
9. Third-Party Services
9.1 Responsibility for External Services
Our platform relies on bKash, Nagad, Rocket, Upay, and bank transfer services for payment processing. These services have their own privacy policies and are responsible for their own data processing. h444 is not responsible for the privacy practices of these third parties.
9.2 Game Software Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and other game providers may collect limited technical data to operate their gaming software. This information is used solely for the smooth operation of gaming services.
10. Policy Changes & Updates
10.1 Notice of Changes
h444 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email and publish the update clearly on the website.
If you continue to use the platform after a revised policy is published, you will be considered to have automatically consented to the new policy. If you do not agree with the changes, please contact us.
10.2 Previous Versions
If you would like to view a previous version of this policy, please contact our support team. We keep records of previous versions of the policy.
11. Contact for Privacy Matters
11.1 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can contact us through the following:
- You may request a copy of your information
- You may request correction or deletion of information
- You may request to stop marketing messages
- You may report a complaint related to a data breach
Our privacy support team is ready to respond to your requests in both Bengali and English.
Contact Information
When sending a request by email, use your registered email address and include "Privacy Request" in the subject line.